Malaysian players lag issue

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Published on Monday, 07 March 2016 16:54


Greetings Heroes,

In light of the recent issues regarding a faulty submarine line by a Malaysian ISP, we are aware that many players in the country have been affected with connectivity issues when playing Heroes of Newerth. Here's what we know.

Malaysians connecting to our game servers located in Singapore should see normal to average Ping in general. However, the stability of that connection may be occasionally compromised during this period, causing symptoms such as temporary high Ping and disconnections. Part of the reason for that is due to route-altering works currently being carried out by the ISP.

This is a normal procedure during a restoration process and can occur without prior notice. As a result, anyone connecting or connected to our servers from Malaysia may face connectivity issues as and when a route is altered.

We apologize for any inconvenience caused and seek your kind patience and understanding until the faulty submarine line is fully restored. To avoid this issue, all Malaysian players are encourage to connect to the MY Server for Matchmaking.