Abuse Policy

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Published on Wednesday, 19 October 2011 14:51

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Use of Prohibited IGNs/Clan Names

You are advised to select your choice of IGN(s) and Clan Name(s) wisely. Game Masters will rename/suspend players with inappropriate IGN(s) and/or Clan Name(s). Players unsatisfied with the renaming may contact the Game Masters(s) for a rename of choice. However, this is done so at the discretion of the Game Masters(s), out of goodwill.

Below are examples of IGNs/Clan Names deemed inappropriate, for your reference:

Impersonation of Game Master names
Impersonation of Garena Moderators names
Impersonation of any other clans

Offensive words
Sexual context
Obscene body organs
Vulgarity or otherwise offensive, or may cause confusion
Harbour the intention to confuse via letter masking such as "IoIip0O0Op", (i.e. using "i"s for "L"s and zeros for the letter "o"), or harbour double meanings.
Names that is or may be illegal or is or may be protected by trademark or other proprietary rights laws, or any other names deemed inappropriate by Garena Online Pte. Ltd.

Repeat Offenders will be banned permanently.


Advertising

Definition:

Any attempt to distribute third-party software and/or any means to increase the publicity of any third-party websites to other players for gains, commercial or otherwise.

Penalty for Advertising:

Third Party Websites: 7 Days* + Ban from advertised channel(s)
Malicious Websites: Permanent Ban

 *Duration increases depending on severity.


Misconduct

Definition:

Misconduct is used generally for any unpleasant and undesirable behavior that is shown to irritate another person, or to stir unnecessary conflicts with certain intention.
Excessive racism remarks with or without the intention to emotionally offend another person.

Excessive cursing/swearing, threatening, harassment, sexual Harassment and/or otherwise deemed inappropriate.
GM harassment ; Defined as the use of vulgarities and or profanities against or concerning GM/Garena Staff, and or, obstructing the progress of a GM channel, and or, spamming the GM/Garena Staff with requests or questions persistently.

Penalty for Misconduct:

First Time Offender: 2 Days*
Repeat Offenders: 14 Days*

 *Duration increases depending on severity.


Monetary Trading

All accounts, and in-game items are properties of Garena Online Pte. Ltd. You are NOT allowed to buy/sell any game item or game account for any monetary gains.

Penalty for Monetary Trading:

1st Time Offender: Permanent Ban.

Owner(s) in concern will be required to re-activate their account by e-mailing to This email address is being protected from spambots. You need JavaScript enabled to view it. for verification before they can access their offending game account after the ban period.

 

Game Spoiling/Griefing

Definition:

Game Spoiling is defined with any direct or indirect intention to ruin the smooth proceeding of the game.

-Intentionally feeding an opponent or the enemy team with kills
-Destroying of items / hiding of items / any method that results in collective team items being made unavailable when needed
-Avoiding AFK detection
-Buying Couriers and sending them out to die
-Intentionally and consistently causing the death of a team mate, or the allied team in general
-Telling the opponent the location / status / items of a team mate, or the allied team in general

Penalty for Game Spoiling:

1st Time Offender: 7* Days Ban
2nd Time Offender: 14* Days Ban

Repeat Offender: 30* Days/Permanent.

*Duration increases depending on severity.


Stats Manipulation

Definition:

Stats Manipulation is defined as an action that improves a player's statistics despite being of little benefit to his or her team or its chance of winning.

- Intentionally feeding on a player for the purpose of increasing KDR/PSR/MMR.

- Intentionally leaving games for the benefit of the other(s) to increase PSR/MMR.

- Intentionally conceding at 15 minutes mark, or before, to gain Silver Coins through MatchMaking.

Penalty for Stats Manipulation:

1st Time Offender: 7* days Ban + Full reset of manipulated statistics
2nd Time Offender: 14* Days Ban + Full reset of manipulated statistics

Repeat Offender: Permanent Ban.

 

Penalty for Farming Silver Coins:

1st Time Offender: 7* days Ban + Full reset of manipulated statistics + Revertion of all items purchased with Silver Coins in the past 7 days* + Wipe of all Silver Coins.
2nd Time Offender: 14* Days Ban + Full reset of manipulated statistics + Revertion of all items purchased with Silver Coins in the past 7 days* + Wipe of all Silver Coins.

Repeat Offender: Permanent Ban.

*Duration increases depending on severity.


Sharing of Accounts

Definition:

Allowing the use of your own account by someone else or a 3rd-party, or granting the permission to access your own account to a 3rd-party.

Penalty for Account Sharing:

First Time Offender: 7 Days
Repeat Offenders: 14 Days

*Duration increases depending on severity.

Owner(s) in concern will be required to re-activate their account by e-mailing to·This email address is being protected from spambots. You need JavaScript enabled to view it. for verification before they can access their offending game account after the ban period.

 

Bug Exploitation

Definition:

Deliberate and malicious exploitation of bugs to gain an advantage over the enemy team or grief allies. Some examples follow:

- Instant-kill bugs

- Server exploits

- Intentionally causing the game to crash

- Gold manipulation

Penalty for Bug Exploitation:

First Time Offender: 14 Days

Repeat Offenders: Permanent Suspension

*Duration increases depending on severity.

CLICK HERE TO REPORT A PLAYER.

Disclaimer:

Garena Online Pte. Ltd. reserves the rights to amend the policy without prior notice.

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