Temporary Matchmaking Bans System

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Published on Saturday, 08 October 2011 18:15

Origin: [S2]JamesTowN

Heroes of Newerth (SEA) will also be introducing the Temporary Matchmaking Ban system which has already been implemented on the Intl. server by S2 few days ago.

The following extract will explain the purposes of Temporary Matchmaking Bans (TMB) system, and how it works.

"The intent of this post is to explain a bit about a new feature we will be turning on soon called Temporary Matchmaking Bans (TMB). The hope is that it will curb some of the abusive behavior we have observed in matchmaking, and ultimately decrease the percentage of matchmaking games that fail to start.

The vast majority of matchmaking games that are aborted are caused by one of following three scenarios:
1) Players are unable to connect to the game server once the match is announced. This is mainly due to a player’s computer never actually getting the connection message from the matchmaking server (normally caused by network/router/ISP restrictions).
2) Players are able to connect to the game server but take too long to load. This one is pretty straightforward - the player’s computer takes too long to load all the map data for the match. Sometimes this is due to a player having other memory/hard drive/CPU intensive programs running while in HoN or being Alt+Tabbed when their client receives the connect message.
3) A player leaves the match before all players have finished loading.

While each of the above three scenarios may happen to a player occasionally, none of the above should be happening to any player constantly. As a result of this, a while back we put in place an update that has been tracking every time a match aborts the reason it was aborted and which players were causing it to happen most often. After analyzing the data, we found that a large % of the problems are coming from a very small percentage of the players. With this in mind we have decided to move forward with TMB for the greater good of all players.

Once TMB is turned on what this means to the average player is simply that they can continue to use the matchmaking system and expect to see less aborted games. Occasionally with any kind of banning system there will be times when players will be banned, and feel they should not have been banned, or that it was not their fault or that was unfair. Taking this sentiment into account, every player will be given a 'buffer' of time before the bans ever take place. A player must cause a certain # of matches to fail within a certain time frame in order for the system to kick in. As long as they don't go over that threshold TMB shouldn't have any affect on them. We understand that it may be a bit frustrating, but keep in mind this system is for the good of all players, and the temporary ban shouldn't last for more than 5-10 minutes.

On a final note, for those players who are intentionally causing matches to abort permanent disciplinary action may be taken against your account, including being banned permanently from matchmaking or having your account suspended. Again, we expect the majority of players to never even see the message indicating that they have been banned from matchmaking but we just want to shed a little light on an upcoming change that should improve the game play experience for the majority our players. We plan to turn this feature on within the next few days and will update this thread once we do."

Temporary Matchmaking Ban Status: ACTIVATED