1. I have converted my Garena Shells to Gold Coins, but I did not receive any Gold Coins. 

We apologize for the inconvenience, however, please do not be alarmed as we have your purchase records. Kindly wait for the next 1-2 working days in order for the Gold Coins to be reflected in your game account. In the event that you do not receive them after 1-2 working days, please contact our friendly Customer Support Team via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. , stating your Garena UID and HoN In-game Nickname. Thank you.

2. I sent Gold Coins to my friend but he/she did not receive it.

We apologize for the inconvenience, however, please do not be alarmed as we have your purchase records. Kindly wait for the next 1-2 working days in order for the Gold Coins to be reflected in your game account. In the event that you do not receive them after 1-2 working days, please contact our friendly Customer Support Team via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. , stating both Garena UID and HoN In-game Nickname of yours and your friend’s. Thank you.

3. I have purchased an item accidentally, and I wish to request for a refund.

We are sorry to inform you that we do not provide refunds or exchange on store purchases. Players are reminded to be careful with the selection of purchase and only buy after confirmation.

4. I have purchased an item but I cannot use it.

Please contact our Customer Support Team via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details: 
  • Garena UID
  • HON In-Game Nickname
  • Date of Purchase
  • Purchased Item
  • Screenshot of your Vault

Our Customer Support Officer will reply you within 3 working days. Alternatively, you may contact our Game Masters if they are available online.

5. I have purchased an item during a promotion but I am being over-charged.


Please contact our Customer Support Team via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details:
  • Garena UID
  • HON In-Game Nickname
  • Date of Purchase
  • Purchased Item:

Our Customer Support Officer will reply you within 3 working days. Alternatively, you may contact our Game Masters if they are available online.